Questions? We've Got You.
A few answers before you reach out.
Return policy
All sales are final. If your item arrives defective, damaged, or delayed, we'll issue a refund or exchange for an item of equal value. Please contact us at tianaburks@avenue831.com within 30 days of your shipment date to start the process.
Exchange Policy
All sales are final. If your item arrives defective, damaged, or delayed, we'll issue a refund or exchange for an item of equal value — just reach out within 30 days of your shipment date. We don't offer exchanges for sizing or other reasons outside of defects/damage. To start an exchange or return, contact us at tianaburks@avenue831.com; if a return is needed, we'll provide our return address
How does shipping and tracking work?
Orders ship within 3-10 business days, and we do ship internationally. Once your order is on its way, tracking details will be sent to your email confirmation. If you're returning an item, you're responsible for your own return shipping costs, which are non-refundable — this amount may also be deducted from your refund if one is issued.