Shipping policy

Shipping Policy

Avenue 831

Processing & Delivery Time

All Avenue 831 apparel is made to order. Please allow 3-10 business days for your order to ship. You will receive an email confirmation with tracking information as soon as your order is on its way.

Order Tracking

Once your order ships, tracking details will be sent directly to the email address used at checkout. Be sure to check your spam or promotions folder if you don't see it in your inbox.

International Shipping

We ship internationally. Shipping times and rates for international orders will be calculated at checkout based on your location. Please note that international orders may be subject to customs fees, import duties, or taxes assessed by your country — these are the responsibility of the customer and are not included in your order total or shipping cost.

Shipping Delays

While we do our best to ship within the timeframe above, delays can occasionally happen due to high order volume, holidays, or carrier issues. If your order is significantly delayed, please refer to our Return & Refund Policy or reach out to us directly.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Avenue 831 is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at tianaburks@avenue831.com and we'll do our best to help before it ships.